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| Online Help for Products If you're having trouble specific to the product, or would like to get to know it better, take a look at its online help. Online help is avaible for the following products: Other common problems My key doesn't work! What do I do? Your key is generated based off of the value you have set in your Owner Information. If the value you submitted does not match what's actually in your device, your generated key will not work. If this is the case, you can request a key based off of a different Owner name or change your existing Owner name to match the value you submitted. You can find this value under Owner Information:
Sometimes there's a leading or trailing space around the name. This most commonly needs to be removed for the key to work (if the Owner name matches what you registered with). For product support or to send comments/questions, contact sales@pdainitiative.com. To be added to our mailing list, send a blank email to mailinglist@pdainitiative.com. |
